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Attendant, Automation, Telemojo

Three Menu Auto Attendant

Use this template to help record a greeting for your callers:

Thank you for calling ABC company.
If you would like to talk to someone in sales press 1
If you would like to talk to someone in customer service press 2.
If you would like when we’re open and directions to our store press 3.
If you know the extension of the person you’d like to reach dial it at anytime.
If you would like to dial by [firstname or last name] press 9.

 

sub menu from caller pressing 3.
We are open from [opening time] to [closing time]
You can get to us by taking a left here and right there.

Attendant, Automation, Telemojo

Simple Auto Attendant

Use this template to help record a greeting for your callers:

Thank you for calling ABC company.
We are open from [opening time] to [closing time].
If you know the extension of the person you’d like to reach dial it at any time.
If you would like to dial by [firstname or last name] press 9.
If you would like to leave a message in the general mailbox dial 0 [any number from  0-9, we recommend 0]

Basics, Features, Navigation

Voicemail Menu Navigation

To access your voicemail:
Press the mail button on your phone or dial ” *98 ”
Dial your 3 digit extension number
Dial your password (default is ‘1234’)

Main Menu:
Play New Msgs – 1
Play Saved Msgs – 2
Settings Menu – 5

Listening VM Menu:
Listen to msg – 1
Save msg – 2
Pause – 0
Rewind Msg – 4
Fast Forward – 6
Delete Msg – 7
Forward msg – 9

Settings menu
Record Greeting – 1
Choose Greeting – 2
Record Name – 3
Change Password – 6
Back to Main Menu – 0

Basics, Features, SPA, Telemojo

Conference Call (self initiated)

There are many ways to initiate and create conference rooms.  The quickest way to initiate a conference room is to dial *3 while you are on a call.

To add more people to your conference room:
1. Press *3 to create a conference room for yourself and the current caller.
2. To add another caller to conference room, hang up on existing conference room and call someone else.  While on call with the other person press *3 again and you and the new caller will join the previous caller in conference room created earlier.
3. To add more people repeat step 2.  While you are adding callers to conference room the callers in the room will be able to talk.

Note: The conference room range of 3000 combined with the extension you’re using.  For example if you are using extension 400 the conference room that will be created when you dial *3 is 3400.

Features, fuse, Telemojo

Hands-free Intercom

To call intercom someone within your organization and give them the ability to answer without having to pickup the phone.

1. Dial 8 + extension number [eg. 8400]
2. Press ‘Dial’/’Send’

Once you press ‘Dial’ the phone you called will be engaged and you can talk to the other person.  The other person won’t have to touch the phone to talk back.

Sometimes the receiver of the intercom call will have to press ‘0’ to unmute their mic and talk back.

Note:  This can only be done with a office phone set like the SPA series from Cisco or Yealink phone.

Features, Telemojo

Outside Transfer [deprecated]

**This feature exists but not by default as it was before**
Contact to enable for your service

You will need to be on the phone to use this feature:

1. Press *7 while on the phone with a caller.
2. Dial a 10 digit number starting with area code and press # at the end.

The caller will be transferred to the remote phone number used.  The caller is also able to transfer calls using any of the Telemojo star codes.

Star 7 (*7) Parks Calls

Basics, Features, fuse, SPA, Telemojo

Conference Room

Every system has access to one conference room by default which can be dialed directly from an extension and any caller can be transferred to the default conference room.  To create a conference room dial 3000, ‘Dial’/’Send’ button.   You will join the conference room and you will hear an announcement that you are the only person in this conference.

Anyone else on the system can join by dialing the same conference room number.  Also if there are outside callers who should have access to a conference room they can be transferred by the receptionist by using an office phone like the SPA-500 series.

If you require more rooms or would like to have different types of access just let us know and we will build it for you. It doesn’t cost anything extra.

Contact Us

Automation, Navigation, Telemojo

Recording new Auto Attendant greeting

This feature doesn’t exist at this time. All greetings for voicemail, auto attendant, IVR menu and other greetings will be applied by us.

Contact Us

Note: Not all extensions are set to be able to record these greetings.  By default extension 400 will be allowed to record the greeting.

Dial ‘## 8000’ press Send/Dial (if menu 8000 is the one you want to record) to be connected to the automated system.  You will have 3 choices:

Press 1 to record a new greeting
Press 2 to exit the system
Press 9 to restore the original recording (hidden option)

If you press 1 the system will let you record a new greeting, listen to the new recording and accept the recording.  You must accept the greeting to save it and overwrite the current greeting.

If you press 2 the system will thank you and hang up.

If you press 9 the original/generic greeting will be the new greeting.

Note:  The default menus are 8000 for day menu and 8001 for night menu.  Night menu plays before 9am and after 5pm in your local time by default.  Please contact us to change when needed.

Basics, Features, SPA

Transfer with SPA

Transfer with SPA series phone:

While on a call:
1. Press the ‘xfer’ soft-key that should show up on the far right of the display.
2. Dial a number to transfer to; that number can be internal or external.
3. Press the same ‘xfer’ button to complete the transfer.

You can perform step 3 before or after the person answers the call so you may give that person a warning who you are transferring to them.  If the person you are transferring the call to doesn’t want the call you may press the red line button to return to that call.