Tag Archives: mobile

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Business Number Spam

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Since mid 2022 the big 3 mobile phone service providers in the US have been trying to give their customers generic information to their customers about the number that are calling them.

Unfortunately, these restrictions could label friends and legitimate business as SPAM LIKELY or TELEMARKETER if you don’t have them saved in your phone contact list.

If your number is showing up as SPAM on your customer’s phone when you call them go through the different registration pages that report to AT&T, T-Mobile and Verizon that could remove a SPAM distinction from your legitimate business phone number.

AT&T:

AT&T uses HiYa to track reports of numbers being problematic. Below is a link to submit a request to have a DID entry corrected:

https://hiyahelp.zendesk.com/hc/en-us/requests/new?ticket_form_id=824667

T-Mobile:

T-Mobile has its own portal for customers to report an issue with how a DID is being displayed. Below is their link:

Report Improperly Identified Calls

Verizon:

Verizon has its own portal for reporting issues with DIDs:

Verizon voice spam feedback

mobile, SPA, Telemojo

Phone Variety

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The primary phone that TM is tested with is the SPA 500 series and 300 series.

Other phones like Polycom, Grandstream and Yealink all work but are not used for the main testing. If a client wants to use another phone for any reason don’t resist or talk them out of it. It is important to remind the client that any phone they want to use will work just fine, although we recommend Cisco SPA series phones.

Have recently been trying the cordless DP720 from Grandstream which has been better for a cordless solution then using ATAs (analog telephone adapter) and analog phones. Although ATAs retain most system features, they miss a couple like the hands free intercom ability.

Features, mobile, Telemojo

Remote: Call Forwarding

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This feature allows a remote extension to forward calls to another 10 digit number by turning off the call forwarding feature. This is for all calls that will be going to your remote extension number in the 600 range.

To turn ON or OFF you first need to dial your main phone number to access the system. When you get the system dial-tone enter one of the following codes.

  1. Turn ON by dialing 9972, #
  2. Dial the 10 digit phone number to forward calls to
  3. Press #
  1. Turn OFF by dialing 9973, #
Features, mobile, Telemojo

Remote: Call Screening

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This feature allows a remote extension to cause a caller to record their name to be played before you answer a call.. This is for all calls that will be going to your remote extension number in the 600 range.

To turn ON or OFF you first need to dial your main phone number to access the system. When you get the system dial-tone enter one of the following codes.

  1. Turn ON by dialing 9962, #
  1. Turn OFF by dialing 9963, #

Features, mobile, Telemojo

Remote: Call Verification

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This feature is ON by default and gives the remote extension in the range of 600 the option to ‘Press 1’ to answer a call forwarded to the system to a mobile phone. This feature is on by DEFAULT.

To turn ON or OFF you first need to dial your main phone number to access the system. When you get the system dial-tone enter one of the following codes.

  1. Turn ON by dialing 9989, #
  1. Turn OFF by dialing 9988, #
Features, mobile, Telemojo

Remote: DND

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This feature allows a remote extension to stop receiving calls by turning on Do Not Disturb. All calls that are going to your remote extension number in the 600 range. To start receiving calls again turn off the Do Not Disturb feature.

To turn ON or OFF you first need to dial your main phone number to access the system. When you get the system dial-tone enter one of the following codes.

  1. Turn ON by dialing 9979, #
  1. Turn OFF by dialing 9978, #