Once you press ‘Dial’ the phone you called will be engaged and you can talk to the other person. The other person won’t have to touch the phone to talk back.
Sometimes the receiver of the intercom call will have to press ‘0’ to unmute their mic and talk back.
Note: This can only be done with a office phone set like the SPA series from Cisco or Yealink phone.
Every system has access to one conference room by default which can be dialed directly from an extension and any caller can be transferred to the default conference room. To create a conference room dial 3000, ‘Dial’/’Send’ button. You will join the conference room and you will hear an announcement that you are the only person in this conference.
Anyone else on the system can join by dialing the same conference room number. Also if there are outside callers who should have access to a conference room they can be transferred by the receptionist by using an office phone like the SPA-500 series.
If you require more rooms or would like to have different types of access just let us know and we will build it for you. It doesn’t cost anything extra.
While on a call:
1. Press the ‘xfer’ soft-key that should show up on the far right of the display.
2. Dial a number to transfer to; that number can be internal or external.
3. Press the same ‘xfer’ button to complete the transfer.
You can perform step 3 before or after the person answers the call so you may give that person a warning who you are transferring to them. If the person you are transferring the call to doesn’t want the call you may press the red line button to return to that call.
Maintain a blacklist by adding and removing numbers to avoid annoying and unproductive calls. The blacklist purpose is to add numbers from callers who you would like to block from calling into your company.
Dial 5001 ‘dial/send’ and wait for the automated prompt to ask for the number to be added to the list.
Use Call Pickup when you aren’t at the ringing phone you want to answer.
1. Hear the phone ringing that you want to answer
2. Dial 7 + extension number
Example: If extension 400 is ringing and the person wants to answer 400 without running over to pick up the handset press 7400 ‘Dial’ and you will intercept the call on the ringing phone from any other phone in the office.
1. Dial *98 or 4000, enter the mailbox, press #.
2. Enter password, press #.
3. Listen for automated system for further instructions to navigate while in the voicemail system.
To check voicemail remotely:
1. Dial into the IVR or automated system and dial *98 and wait to be prompted to enter your ID which is your extension/mailbox number.
2. Dial your 3 digit extension, press #.
3. Dial your password, press #.
4. Listen for automated system for further instructions to navigate while in the voicemail system.