Maintain a blacklist by adding and removing numbers to avoid annoying and unproductive calls. The blacklist purpose is to add numbers from callers who you would like to block from calling into your company.
Dial 5001 ‘dial/send’ and wait for the automated prompt to ask for the number to be added to the list.
Dial 5002 ‘dial/send’ to remove a number.
This will allow calls to be forwarded from the system phone to any other phone, inside or outside the system.
1. Dial *72, press ‘Dial’ and wait for automated prompt to dial the number you would like your phone forwarded to.
To remove call forwarding dial *73.
You can screen your own calls which will force the caller to leave their name or a quick message for you before you answer your phone.
1. Dial *60, press ‘Dial’ to turn Call Screening On
To turn off the Call Screening feature:
1. Dial *80, press ‘Dial’ to turn Call Screening Off
Use Call Pickup when you aren’t at the ringing phone you want to answer.
1. Hear the phone ringing that you want to answer
2. Dial 7 + extension number
Example: If extension 400 is ringing and the person wants to answer 400 without running over to pick up the handset press 7400 ‘Dial’ and you will intercept the call on the ringing phone from any other phone in the office.
To check voicemail locally:
1. Dial *98 or 4000, enter the mailbox, press #.
2. Enter password, press #.
3. Listen for automated system for further instructions to navigate while in the voicemail system.
To check voicemail remotely:
1. Dial into the IVR or automated system and dial *98 and wait to be prompted to enter your ID which is your extension/mailbox number.
2. Dial your 3 digit extension, press #.
3. Dial your password, press #.
4. Listen for automated system for further instructions to navigate while in the voicemail system.
1. Dial *2 while on a call to start recording the conversation.
The recording will stop if a call is transferred, diverted or interrupted in any way. To resume recording dial *2 at anytime.
The recordings will be kept on the servers and available upon request via email.
email: info@telemojo.com
If you’re using the Cisco SPA series phones they are similar to using other IP phones. The easiest way to think of using these phones is the way you use your cell phone. You can dial and interact with the phone before you pickup the handset or go off-hook to use the speaker phone.
Dial a number and then press ‘Dial’ or go off-hook. You can use an IP phone the traditional way where you would pickup the handset and then dial but there are sometimes confusing delays when dialing a phone number that way.
If the phone has a display you will see a row of soft-key along the bottom row of the display and they will change according to the features you will have available to you depending on the state of the phone. For example the options the soft-keys will show will be different if you are on a call or not on a call. They will also be different if you are waiting to transfer a call.
With Telemojo using one phone system in many locations is as simple as plugging another phone into any network with internet access.
This feature is a service that can be implemented when users need a backup strategy if the phones in the office go offline or otherwise fail. This will cause all calls that are directed to a phone that is no longer registered on the system and a pre-determined mobile or other phone number will be called to cover for the disconnected phone.
You need to be on a call to use this feature. Once on a call:
1. Dial *1, then the extension number
2. Hang up
Note: A blind transfer is used when you want to transfer a call to an extension and you have no need for giving the person you are transferring the call to a warning about who is on the line for them. To be able to warn someone of the person you are transferring to them use Call Transfer sometimes called Attended Transfer